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Merchandise Consistency
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We encourage you to take the opportunity to review a sample of
the actual product before you order in bulk quantity. It is important that you
understand that these samples are representative in nature. While we are very
careful about the suppliers and manufacturers we use, manufacturing variations
are unavoidable and natural result of the manufacturing process. By choosing to
place and order with Motivators.com, you are agreeing to accept merchandise with
reasonable manufacturing variances in product material, color and packaging. The
most common example of this is apparel dye-lots.
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Acceptance
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Your submittal of an online order and/or your signature on our
Order Acknowledgment is a conditional acceptance by Motivators.com of your offer
to purchase our goods and your acceptance of our terms and conditions. If your
offer contains terms that differ from or add to those contained in your purchase
order, should you have one, and to the extent that this is the case,
Motivators.com hereby expressly conditions its acceptance of your offer on
Motivators.com assent to the additional or different terms. Your receipt and
retention of the goods shall constitute acceptance of these terms and any term
contained on your purchase order. In the event of any inconsistency, the terms
of the purchase order shall control. You and Motivators.com agree that any
contract hereby entered into has been made and is to be construed in accordance
with New York State Law.
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Cancellations and Alterations to
Existing Orders
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Once an Order Acknowledgment is approved, we cannot guarantee
our ability to make changes or cancellations to an order. Motivators.com will
make every commercially reasonable effort to comply with your cancellation
request. If you have already signed your Order Acknowledgment, there will be a
minimum charge of $50.00 to cover order entry and preparation expenses. In
addition, you are liable to pay the agreed upon price for any work that may have
been completed up to the time that we are able to cancel your order. These
charges may include, but are not limited to, setup charges, artwork preparation
charges, shipping charges and restocking fees. All completed work and costs
incurred will be the responsibility of the customer. All cancellations must be
made either by fax or email. No verbal cancellations will be accepted.
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Claims, Adjustments and
Returns
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| If you have any problems with your order please contact
customer service at 1-800-525-9600 within 15 days of receipt. We advise opening
your merchandise to review its quality even if you do not intend to use it right
away. Please have your order number available. WE DO NOT ACCEPT UNAUTHORIZED
RETURNS. If any problem arises, please call customer service immediately. If
appropriate, we will issue an RMA number (Return Material Authorization) and
provide you with a special shipping address. |
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800-525-9600
